Sharing learnings from the people building & working at companies in Boston.



#37 Nick Francis


Tech In Boston #37: Interview with Nick Francis, Co-Founder & CEO, HelpScout

Nick Francis is the co-founder & CEO of Help Scout. Help Scout helps small businesses deliver personalize customer support with tools that are often only used by the big companies.

Nick and team moved to Boston in 2011 after getting into Techstars. They’ve been profitable for the past 18 months, and today raised a $6M Series A led by Brad Feld’s Foundry Group.

Help Scout has nearly 3,000 customers across 70 countries, including GrubHub, CrossFit, Buffer and AngelList.

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Hey there, I’m DaveTech In Boston is a little side project I started in the spring of 2014.

I love hearing stories about people in the tech and startup world, how they work, what they do on a daily basis, and the things that have led to their success.  But it felt like every article that I read or interview that I listened to was about someone out on the West Coast.  That wasn’t always the case, but more often than not, it never seemed to be about someone working at a company in Boston.

I’m from the area, I love living and working here and I wanted to find a way to share the stories of the people in the community here, and that’s why I started Tech In Boston.

I’m not trying to break any news or spread any gossip.  It’s just a conversation over a coffee or a beer with someone interesting on topics like building a company, product, sales, marketing and more.  The goal is to share people’s stories and the things they’ve learned along the way in their career, all with a focus on Boston.

Tech In Boston has been a mini-MBA for me, and I’m hoping that it is for other people as well.


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"Dave did an excellent job of asking the right questions. You can tell that he is very prepared for each interview. His preparation plus his interview style made this really fun to do!"

− Karen Rubin, Director of Product, Quantopian

"Dave is awesome! He does a lot for the tech community in Boston and is so laid back, nice and easy to work with. He’s also really professional and doesn’t waste any time. Loved working with him on the Tech in Boston podcast."

− Kit Hickey, Co-Founder, Ministry of Supply

"I’m a huge fan of Tech in Boston. Dave is an excellent interviewer—thoughtful, prepared, and quick on his feet. We had a great rapport and I really enjoyed sharing my story with him. Tech in Boston is doing something fresh and genuinely helpful for entrepreneurs and others who want to get their arms around this ecosystem."

− C.A. Webb, Executive Director, New England Venture Capital Association

"Tech In Boston is a great way to hear about the startups and people that are having an impact in Boston. Dave’s interview style is very straight forward and approachable and as a result, the guests always seem relaxed and comfortable. We’re happy to partner with Dave to syndicate the podcast every week on VentureFizz."

− Keith Cline, Founder, VentureFizz

"I think Dave Gerhardt’s Tech In Boston podcast is one of the best things we have going. If you haven’t yet, give it a listen."

− Meghan Anderson, Director, Product Marketing, HubSpot



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